01About this agreement

This User Service Agreement governs your use of the InternationalMommy website, mobile website (WAP), applications and related services (the “Platform”). It is an agreement between you and the operator of the Platform identified in its published business information (“InternationalMommy”, “we”, “us” or “our”).

Please read this agreement before registering or using a service that requires your acceptance. By selecting “Agree and Register” or another clearly identified acceptance control, you agree to the terms presented to you. Browsing alone does not replace express acceptance where it is required.

The Privacy Policy explains how personal information is handled. Relevant product, delivery, membership and promotional terms also apply where they are clearly disclosed and lawfully form part of the service or transaction. Nothing in this agreement limits consumer rights that cannot lawfully be excluded.

02Platform services and sellers

InternationalMommy provides digital international shopping services, including product browsing, ordering, payment support, delivery coordination, customer service and related information features. The services available may vary by location, product and delivery method.

A product may be sold by an InternationalMommy-operated business or by an independent merchant. The seller identified for the transaction is responsible for its obligations under the sales contract. InternationalMommy remains responsible for its own obligations as a seller or platform operator, as applicable.

Internet access, payment and other third-party services may be subject to their providers’ terms and charges. Third-party terms do not remove responsibilities that InternationalMommy has under applicable law.

03Registration and account security

Provide accurate, current and lawful information needed to create your account and complete transactions. Update relevant details when they change. Do not impersonate another person or use contact information you are not entitled to use.

Keep your password and verification codes confidential. Do not sell, rent or transfer your account without authorisation. If you suspect unauthorised use, contact customer service promptly. Responsibility for account activity will be determined by the circumstances and applicable law; account activity is not automatically treated as proof of your authorisation.

Users under 18 should use the Platform with a parent or legal guardian. Transactions requiring full legal capacity or a minimum legal age must be made by a person who meets those requirements. Age-restricted products must not be purchased by or for persons below the applicable legal age.

04Responsible use and user content

You must use the Platform lawfully and respect the rights of others. Do not submit fraudulent orders, false reviews, unlawful or infringing content, malicious software, or information intended to deceive users or compromise account or system security.

Do not harass others, disclose another person’s private information without a lawful basis, interfere with the normal operation of the Platform, or bypass access controls. Reviews and comments should reflect your genuine experience.

You retain ownership of content you create. By posting it, you grant us a non-exclusive permission to store, display and technically format it as needed to operate the feature through which you submitted it. This does not transfer ownership of your content or grant unrestricted rights for unrelated advertising.

We may take proportionate action against unlawful content, fraud or other material violations. Lawful negative reviews will not be removed merely because they are unfavourable. You may contact customer service to request a review of a moderation decision.

05Product information and AI assistance

Product descriptions, prices, stock availability and offers may change before an order is placed. Changes to a listing do not automatically alter an existing contract. We aim to provide accurate information and will address identified errors in accordance with applicable law.

Products intended for different markets may vary in packaging, language, formulation, specifications or instructions. Please review the specific listing and product label. Such differences do not excuse supplying goods that fail to match the agreed description or applicable requirements.

AI-assisted search, comparisons, translations and customer support may help explain products and services, but may contain errors or omissions. General information is not a personalised medical diagnosis or treatment recommendation. For questions affecting an order, contact customer service. Use of AI does not reduce the seller’s or Platform’s legal responsibilities for representations made to consumers.

06Orders, prices and payment

Before submitting an order, check the seller, product version, quantity, price, currency, delivery method, recipient details and any disclosed shipping charges or taxes. Provide delivery details you are authorised to use.

A sales contract is formed in accordance with applicable law and any valid terms disclosed before ordering. Where a listing constitutes an offer under applicable law, successful submission of the corresponding order forms the contract unless a lawful alternative arrangement applies. We do not rely on a standard term to deny the existence of a contract after a consumer has paid where the law prohibits doing so.

Use an available payment method and complete payment within the period shown for the order. Unpaid orders may expire under the disclosed ordering rules. We may carry out proportionate checks where fraud or unauthorised payment is reasonably suspected.

If a stock or pricing issue is identified, we will explain it and seek a lawful solution. This agreement does not give us an unrestricted right to cancel a valid order or change its price after purchase.

07Delivery and international orders

Delivery will be arranged to the address confirmed for the order. Estimated delivery times take account of stock, dispatch, transport and destination. International shipments may also be affected by customs processing, inspections or local delivery conditions. An estimate does not remove obligations arising from a specifically agreed deadline.

Some international orders require accurate identity or customs information. Provide only the information requested through the designated process. Applicable taxes, clearance requirements and charges depend on the order and delivery route; the relevant charges and responsibilities must be disclosed as required before purchase.

If an incorrect address, missing required information or an unavailable recipient affects delivery, we will work with you to resolve it. Any additional costs must have a lawful basis and be explained; responsibility is determined by the actual cause and circumstances.

Inspect your delivery when reasonably possible and report damage, missing items or incorrect goods promptly. Photographs and packaging may help resolve the issue, but failure to make an unboxing video or immediately identify a hidden defect does not automatically remove statutory rights.

08Cancellations, returns and refunds

You may request cancellation, return, replacement or a refund through the available order functions or customer service. Eligibility and procedures depend on applicable law, the product, order status and the after-sales terms disclosed for the transaction.

Where a statutory withdrawal or no-reason return right applies, it remains available. Any lawful product-specific exception must be disclosed and, where required, specifically confirmed before purchase. International shipping or sale of a food product does not, by itself, justify a blanket exclusion of all return rights.

Claims concerning defects, damage, incorrect goods or a failure to match the agreed description are considered separately from a change-of-mind request. Return costs and the remedy will be determined under applicable law and the relevant facts.

Refunds may require verification of the order, payment and return status. Internal approval procedures do not override statutory refund obligations or deadlines. Where practicable, refunds are made through the original payment method; any alternative arrangement will be explained.

09Privacy and service communications

Personal information is handled in accordance with the Privacy Policy and any applicable feature-specific notices. This agreement does not authorise unrestricted collection, sharing or use of your information.

We may send communications needed for account security, orders, delivery, refunds or other requested services. Optional marketing is subject to applicable consent and opt-out requirements. Accepting this agreement does not, by itself, constitute blanket consent to promotional messages from us or our partners.

10Intellectual property

Platform software, designs, text, graphics, trademarks and other protected materials belong to InternationalMommy or their respective rights holders. Your use of the Platform does not transfer those rights to you.

You may use materials as reasonably necessary to access the services and retain records of your own transactions. Other copying, distribution, modification or commercial exploitation requires permission unless permitted by applicable law. User-created content is addressed in Section 4.

If you believe that content infringes your rights, contact customer service with sufficient information to identify the material and explain your claim.

11Service changes, restrictions and responsibility

Services may occasionally be interrupted for maintenance, technical problems or events outside reasonable control. We will take reasonable steps to restore service and address affected transactions. Planned changes will be communicated where appropriate or required by law.

Where reasonably necessary to protect security, comply with law or address a material breach, we may restrict a feature or suspend an account. Action will be proportionate to the issue, with an explanation and review route where legally permitted. Such action does not automatically extinguish outstanding delivery, refund or other lawful obligations.

Responsibility for loss or delay will be determined by applicable law, the cause of the event and each party’s conduct. An event outside reasonable control does not provide an automatic exemption from every obligation.

Nothing in this agreement excludes liability for fraud, wilful misconduct, gross negligence, personal injury or any other responsibility that cannot lawfully be excluded or limited. General service information is not a waiver of product quality, safety or consumer protection obligations.

12Changes to this agreement

We may update this agreement to reflect changes in law or services. Revised terms and their effective date will be communicated through the Platform as required. Material changes will be brought to your attention, and further acceptance will be requested where required.

Changes will not retrospectively reduce rights arising from an existing order without a lawful basis. If you do not accept a change, you may stop using the affected service and contact customer service about account closure or outstanding transactions.

If a provision is invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law.

13Governing law, disputes and contact

This agreement is governed by the laws of the People’s Republic of China, subject to mandatory rules that apply to the relevant service or transaction. This choice does not deprive consumers of protections that cannot be excluded under the law applicable to them.

If a dispute arises, contact InternationalMommy customer service through the Platform so that we can review the relevant facts and seek a resolution. This does not prevent you from using a lawful complaint, mediation or court procedure. Any court proceedings must be brought before a court with jurisdiction under applicable law.

For questions about this agreement, an order, account access or after-sales service, use the customer service entry point on the Platform and provide the relevant order reference where available. Do not send passwords or verification codes.