Wallet&Coupons

1. What Are Shopping Credits?

Shopping Credits are promotional discounts issued by InternationalMommy. They can be used only in the InternationalMommy app to reduce the eligible merchandise amount payable when placing an order. They cannot be withdrawn, exchanged for cash or used for other purposes.

Credits are linked to your account and are for your personal use. You can view your balance, available credits and expiry details in the Shopping Credits section of your account.

2. How to Use Shopping Credits

You may use 1 unit of Shopping Credits for every complete 50 units of eligible merchandise value. Any remainder below the next complete block of 50 does not increase the deduction.

For example, an eligible merchandise amount of 198 allows a maximum credit deduction of 3, provided you have sufficient valid credits. All amounts in this example use the same currency; refer to the currency displayed in your account and at checkout.

The app calculates the available deduction at checkout, where you can choose whether to apply it. Credits apply to eligible merchandise only. Shopping Credits may be combined with other discounts, subject to the conditions of the relevant promotion.

3. Credit Validity & Restoration

Shopping Credits are issued on an annual basis and are valid within their stated validity period for the year of issue. Please check the exact expiry date and time shown in your account. Unused credits expire at that time.

If an order is cancelled, the Shopping Credits used on that order will be restored in full. For a return, credits will be restored in proportion to the value of the returned goods. Restored credits are not a cash refund; check their availability and expiry details in your account.

4. Receiving & Applying Coupons

Coupons may be available through points redemption, eligible membership upgrades, promotional events or loyalty offers. Availability, qualifying conditions and issue dates depend on the relevant offer.

Sign in and open the Coupons section of your account to view your coupons. If a coupon is valid for your order, select it at checkout and check the discount before completing payment.

5. Coupon Usage Rules

• Coupons must be used before their stated expiry date and time.
• Minimum spending requirements, product exclusions and other eligibility conditions are shown in the coupon or campaign terms.
• Only one coupon may be used per order. Multiple coupons cannot be combined.
• Each coupon is valid for one use. Any unused portion of its discount does not carry over to another order.
• Coupons are for use by the account to which they were issued.

6. Coupon Restoration After Cancellation or Return

• Cancelled orders: the coupon will be restored within 10 minutes after successful cancellation.
• Refunded orders that have not been dispatched: the coupon will be restored within 24 hours after the refund is confirmed. This includes orders that cannot be fulfilled because goods are unavailable.
• Returns of dispatched orders: the coupon will be restored within 24 hours after the returned goods arrive at InternationalMommy's designated warehouse.

The coupon's original expiry date remains unchanged. A restored coupon that has already expired cannot be used. For partial returns or exchanges, coupon treatment follows the relevant terms disclosed at purchase; customer service will explain any adjustment.

Cash refunds are based on the amount actually paid for the returned goods after applicable discounts. A coupon discount is not refunded as cash and will not be deducted a second time from that amount. Any refund or other remedy required by law remains unaffected.

7. Fair Use & Changes to These Terms

If there are reasonable grounds to suspect fabricated transactions, fraudulent claims or other misuse, we may temporarily restrict the affected credits or coupons while reviewing the activity. Benefits obtained through confirmed misuse may be cancelled. We will explain the relevant decision, and you may contact customer service to request a review.

Changes to these rules will be announced in advance through the app or relevant promotional pages. Changes will not retrospectively remove benefits already validly earned or alter completed orders to your disadvantage, except where required by law or necessary to correct confirmed fraud or error.

A goodwill coupon will not replace a refund or other remedy to which you are legally entitled unless you freely agree to an appropriate alternative. Nothing in these terms excludes or limits your rights under applicable Hong Kong law.

8. Frequently Asked Questions

Why have I not received a promotional coupon?
Issue dates vary by campaign. Where an offer provides a coupon after a completed purchase, it is usually issued within one month after the order is marked as successfully completed, provided the campaign conditions are met and no return request or return process is pending. Check the campaign page for the applicable schedule.

Why can I see a coupon but cannot use it at checkout?
The coupon may have expired, the order may not meet the minimum spending requirement, or the products may be excluded. Check the coupon details and ensure you are signed in to the correct account.

What if my credits or coupon have not been restored?
Contact InternationalMommy customer service with your order number and the relevant credit or coupon details. We will review the account records and help resolve the issue.